New Delhi: Microsoft has apologised for a global technical outage that disrupted services for millions of users, saying platforms such as Outlook, Teams and Copilot are gradually returning to normal.
The disruption, which began on Thursday night, affected businesses, air travel and government services across several countries on Friday.
The company said the outage was caused by a technical error during a network capacity upgrade, ruling out a cyberattack or involvement of AI agents.
Microsoft said the root cause had been addressed and services were being restored in phases to manage increased demand. Stability checks are being conducted at every stage of the recovery process.
The company also promised to release a detailed report after completing a comprehensive review of the incident.
